McKinsey Report points to banking platforms that improve customer UI whilst stripping out cost are de rigueur. That does imply consolidation as the many weaker banks that rely on high intermediary fees are weeded out.
Fintech cannot be good for all- only the innovative banks that deliver what customers want.
To meet the challenge, banks must reorient their business models to the customer and the new digital environment by establishing the bank as a platform for data analytics,