Best performing utility companies showing how to address the key challenges of digital transformation and:-
- Increasing customer satisfaction
- Reducing operating costs
We explored how to achieve this in "Digital Transformation's Biggest Challenges"
Good to see this working in practice,
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Although members of the water industry have found success using digital technologies and analytics, they’ve also faced challenges when trying to transform the roles and mindsets of their employees and their internal- and customer-facing processes. But those that have managed to integrate their technological advances with two other key elements — people and processes — have created more than data; they’ve also created value for their enterprises and society.
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