Valuable commentary on the lessons that can be learnt from the private sector and applied in public sector and non-profits. Recognizes the different outcomes but also need for what he calls "efficacy".
The need to have very clear goals and hold your people accountable to achieve these.
Interesting when we worked with Islington Council in UK and ended up increasing service to the customer ( residents and businesses) and achieving a high return on investment by increasing efficiency and reducing costs and lost revenues
How? By effective use of Analytics in parking services and following guidelines above
His organization is a cultural charitable organization in Calgary, a stark contrast in a city branded worldwide as Canada’s epicentre of oil and gas. “Our very existence is a disruption,” he remarks. Mr. Mosker’s use of disruptive innovation highlights a shift occurring in Canada’s non-profit and public organizations as those sectors’ executives have begun to look to their private sector counterparts for management inspiration to help drive not only innovation, but efficiency and hiring practices.