Robotic Process Automation (RPA) is impacting insurance today and will increasingly be the competitive differentiator. Start fast and tackle the key processes to increase customer satisfaction and reduce costs.
- Empower customers and every claim participant to manage their own transactions online for Insurance (but can be anything)
- Glue every participant to a claim (or any transaction) including the supply chain
- Supply chain can access the full functionality of the platform to digitize their own processes and even suppliers to the supply chain
- Move to a distributed workforce model in which office and staff fixed cost are replaced by an “on demand” workforce working anywhere
- Staff/anyone with permission can see every claim with just a standard web-browser anywhere in the world
- End to end management of any remote workforce be it your own/outsourced/crowd
- 360Globalnet operate their own specialist crowd to settle claims faster, more efficiently and at lower cost
- Provides mobile live streaming video from site back to anywhere else
- Using unique multi-cellular technology to achieve a 96% successful live stream from site
- Hosts all this securely in one cloud-based platform on Amazon Web Services (AWS) S3
- Every client has their own instance
- Data is always kept in territory
- System uptime 99.9%
- 360Globalnet is ISO2007:2013 - IT Security Management accredited
- The data produced whether structured, semi-structured or unstructured is capable of analysis and visualization on our comprehensive data analytics platform
- We unlock 90% of an Insurer’s information locked up in documents/text
- Our anti-fraud system identifies 40% more personal injury fraud in the UK than other systems because we can access unstructured data
Digitally transforming these processes will increase customer satisfaction ( NPS of 76), reduce costs and contribute margin and cash flow to further invest in the technologies Deloitte discuss
How does Robotic Process Automation Impact Insurance? In the insurance industry, these automation capabilities enable more focus and time spent on the customer, and can mean better experiences not only for customers but for employees and agents as well. Specific examples of processes that are being automated through RPA are first notice of loss, fraud checking and policy renewal, including data gathering and recalculating policy premiums.