You can apply the digitising experience and advice which lead to DBS Bank Singapore rising from dismal rating to best .

Paul Cobban COO describes how he & team identified blockers and used technology and transformation to make the banking part of any transaction invisible i.e. the customer happily can concentrate on the product/service they are buying or leasing.

A timely reminder that digital transformation is a means to and end. You will find other examples like this in insurance where a cloud based platform/engine can rejuvenate the customer experience and raise satisfaction and net promoter scores (NPS).